Terms and Conditions

HighSpin Casino Last Updated: June 2025

1. Introduction

Welcome to HighSpin. This website (“website”, “platform”) is operated by COSTA MATRIX GROUP LLC (“Company”, “we”, “our”).

By accessing and utilising this website, you (“you”, “user”, “player”) acknowledge, accept, and expressly agree to be bound by these Terms and Conditions, and you irrevocably confirm your full consent to all provisions contained herein. You are strongly encouraged to review them carefully before engaging in any activities on our platform. You are advised to download and retain a copy of these Terms and Conditions and to review them periodically, as we may amend or update them from time to time for commercial purposes, to comply with applicable laws or regulations, to follow instructions, guidance, or recommendations from any regulatory authority, or to improve customer service.

These Terms and Conditions (“Terms”, “Agreement”) constitute a legally binding agreement between you and the Company governing your access to and use of the HighSpin Casino platform, including all games, services, features, promotions, and any other content made available through the website. These Terms apply to all users of the platform, including registered players, visitors, and any other persons who access or use any part of our services.

HighSpin Casino is intended exclusively for entertainment purposes, and we are committed to providing a fair, transparent, and responsible gaming environment. We take the welfare of our players seriously and encourage responsible gambling at all times. If you have concerns about your gambling habits, we urge you to seek assistance from relevant support organisations such as GamCare (www.gamcare.org.uk) or BeGambleAware (www.begambleaware.org).

By registering an account and/or using the services offered on HighSpin Casino, you represent and warrant that:

• You have read, understood, and agreed to these Terms and Conditions in their entirety;
• You are of legal age to gamble in your jurisdiction and meet all eligibility requirements set out in these Terms;
• You are not located in a jurisdiction where online gambling is prohibited or restricted;
• All information you provide to us is accurate, truthful, and complete;
• You are acting on your own behalf and not on behalf of any third party;
• You acknowledge that gambling involves risk and that you may lose the funds you deposit.

If you do not agree with any part of these Terms and Conditions, you must immediately cease using the platform and close your account. Continued use of the website constitutes your ongoing acceptance of these Terms.

For any questions, concerns, or assistance regarding these Terms and Conditions or any aspect of our services, please do not hesitate to contact our customer support team at [email protected]. Our support team is available to assist you and strives to respond to all enquiries in a timely and professional manner.

2. Amendments to the Terms and Conditions

HighSpin Casino reserves the right to amend, modify, update, or replace any part of these Terms and Conditions at any time and at its sole discretion. Such amendments may be made for a variety of reasons, including but not limited to:

• Commercial or business purposes;
• Compliance with applicable laws, regulations, or legal obligations;
• Following instructions, guidance, or recommendations issued by any competent regulatory authority;
• Improvements to the quality and delivery of our customer services;
• Changes to our product offering, game portfolio, or payment services;
• Addressing technical, operational, or security requirements.

2.1 Notification of Changes

Where a material change is made to these Terms and Conditions, HighSpin Casino will endeavour to provide reasonable notice to registered players prior to the changes taking effect. Such notice may be provided through one or more of the following methods:

• A prominent notice displayed on the website;
• An email notification sent to the address registered on your account;
• A notification displayed upon your next login to the platform.

It is your responsibility to ensure that your registered email address remains accurate and up to date so that you are able to receive notifications of any amendments. Failure to maintain accurate contact details shall not exempt you from the application of any updated Terms.

2.2 Acceptance of Amendments

Any amendments to these Terms and Conditions shall take effect from the date they are published on the website, unless a different effective date is expressly stated. Your continued use of the HighSpin Casino platform following the publication of any amended Terms constitutes your acceptance of those changes. If you do not agree with any amended Terms, you must stop using the platform and may request the closure of your account by contacting our customer support team at [email protected].

2.3 Review of Terms

We strongly encourage you to review these Terms and Conditions regularly to remain informed of any updates. HighSpin Casino shall not be held liable for any loss or inconvenience arising from your failure to review the current version of these Terms. The most recent version of the Terms and Conditions will always be accessible on the website and will indicate the date on which they were last updated.

2.4 Supersession

Any amended or updated version of these Terms and Conditions shall supersede all prior versions in their entirety. Any agreements, representations, or understandings made prior to the effective date of an update shall be replaced by the current version of the Terms unless otherwise expressly stated by the Company.

3. Eligibility to Play

Access to and use of the HighSpin Casino platform is subject to strict eligibility requirements. It is your responsibility to ensure that you meet all applicable requirements before registering an account or engaging in any gambling activity on the platform.

3.1 Age Requirements

You must be at least 18 years of age to register an account and participate in any gambling activities offered by HighSpin Casino. This is an absolute requirement, and we operate a strict zero-tolerance policy with regard to underage gambling. We are committed to protecting minors and take all reasonable steps to prevent those under the legal gambling age from accessing our services.

By registering an account, you confirm that you are 18 years of age or older. HighSpin Casino reserves the right to request proof of age at any time and may suspend or permanently close an account pending verification. Any winnings or funds associated with an account found to belong to an underage player will be forfeited, and any deposits made may be returned at the Company’s discretion after deducting any applicable costs.

We strongly encourage parents and guardians to make use of parental control software to prevent minors from accessing online gambling websites. Recommended tools include those available at www.gamcare.org.uk.

3.2 Jurisdictional Restrictions

HighSpin Casino does not accept registrations or gameplay from individuals located in jurisdictions where online gambling is prohibited, restricted, or unlicensed by applicable law. It is your sole responsibility to ensure that your participation in online gambling activities is lawful in the jurisdiction in which you reside or from which you access the platform.

Residents or citizens of the following categories are expressly prohibited from registering or playing on HighSpin Casino:

• Any jurisdiction where online gambling is illegal or not permitted by applicable law;
• Any jurisdiction specifically restricted or blocked by the Company from time to time.

The Company reserves the right to update its list of restricted jurisdictions at any time without prior notice. Access from a restricted jurisdiction may result in the suspension or closure of your account, and any funds held may be subject to review in accordance with applicable policies.

3.3 Single Account Requirement

Each player is permitted to hold only one registered account on HighSpin Casino. The creation of multiple accounts by the same individual is strictly prohibited. If the Company identifies that a player holds more than one account, all duplicate accounts will be closed, any bonuses or promotions associated with those accounts will be voided, and any winnings derived from fraudulent multi-account activity may be forfeited.

3.4 Personal Use Only

Your account is for your personal use only. You must not allow any third party to use your account, and you must not use the account of any other person. You are fully responsible for all activities conducted through your account.

3.5 Employee Restrictions

Employees, contractors, agents, and representatives of COSTA MATRIX GROUP LLC, as well as their immediate family members or household members, are not permitted to register accounts or participate in gambling activities on HighSpin Casino. This restriction also extends to employees and associates of companies involved in the development, provision, or delivery of our games, software, or services.

3.6 Self-Exclusion

Any individual who has voluntarily self-excluded from gambling, whether through HighSpin Casino or through any applicable national self-exclusion scheme, is not eligible to register or use the platform during the period of self-exclusion. If you have previously self-excluded and believe your exclusion period has ended, please contact our customer support team at [email protected] before attempting to access the platform.

4. Accepted Currencies

4.1 Available Currencies

HighSpin Casino accepts a range of currencies for the purpose of deposits, gameplay, and withdrawals. The currencies currently accepted on the platform are displayed during the registration process and within the cashier section of your account. The primary currency accepted for players based in the United Kingdom is British Pounds Sterling (GBP).

Other currencies may be available depending on your location and the payment methods used. Please refer to the cashier section of your account for a current list of accepted currencies.

4.2 Account Currency

When registering your account, you will be required to select a preferred currency. This will be the currency used for all transactions on your account, including deposits, withdrawals, bonus allocations, and account balance displays. Once your account currency has been set and confirmed, it cannot be changed. If you wish to use a different currency, you must contact customer support at [email protected] prior to making any transactions.

4.3 Currency Conversion

If you deposit funds using a currency that differs from your account currency, the deposited amount will be converted to your account currency at the prevailing exchange rate applied by HighSpin Casino or the relevant payment service provider at the time of the transaction. Please be aware that currency conversion may result in additional costs or exchange rate variances, and the Company shall not be held liable for any losses arising from such conversions.

4.4 Changes to Accepted Currencies

HighSpin Casino reserves the right to add, remove, or amend the list of accepted currencies at any time. Any such changes will be communicated to players in accordance with the notification procedures described in Section 2 of these Terms. Continued use of the platform following any such change will constitute your acceptance of the updated currency options.

4.5 No Physical Currency

All transactions on HighSpin Casino are conducted electronically. The Company does not accept physical cash payments of any kind, and no physical currency of any denomination will be accepted for deposits or disbursed as withdrawals.

5. Fees and Taxes

5.1 Player Responsibility for Taxes

It is your sole responsibility to determine whether any winnings, prizes, or funds received through HighSpin Casino are subject to taxation in your country of residence or any other applicable jurisdiction. HighSpin Casino does not provide tax advice of any kind, and nothing contained in these Terms and Conditions should be construed as tax guidance.

If you are a resident of the United Kingdom, you should be aware that under current UK tax legislation, gambling winnings are generally not subject to income tax for recreational players. However, tax laws and regulations are subject to change, and you are strongly encouraged to seek independent professional advice from a qualified tax adviser regarding your personal tax obligations.

5.2 Company Not Liable for Taxes

HighSpin Casino and COSTA MATRIX GROUP LLC shall not be responsible or liable for any taxes, levies, duties, or charges that may be imposed on you as a result of your use of the platform, including any winnings, prizes, or withdrawals received. Any and all tax obligations arising from your use of our services are your exclusive responsibility.

5.3 Transaction Fees

HighSpin Casino does not currently charge players any fees for making deposits to their accounts. However, certain payment service providers or financial institutions may impose their own processing fees, and these charges are entirely outside of our control. You should consult the terms of your chosen payment provider for further information.

In relation to withdrawals, fees may apply depending on the payment method selected and the amount being withdrawn. Any applicable withdrawal fees will be clearly displayed in the cashier section of your account prior to confirming any withdrawal request. HighSpin Casino reserves the right to introduce, amend, or remove transaction fees at any time, and any changes will be notified to players in accordance with the procedures set out in Section 2 of these Terms.

5.4 Currency Conversion Fees

Where a currency conversion is required as part of a deposit or withdrawal transaction, additional fees or charges may apply as a result of exchange rate differences or conversion costs imposed by our payment service providers. HighSpin Casino shall not be responsible for any such charges or for any variation in amounts resulting from currency conversion.

5.5 Withholding of Funds

The Company reserves the right to withhold any amount from a player’s account that may be required to be withheld pursuant to any applicable law, regulation, or instruction from a competent authority. In such circumstances, the Company will endeavour to notify the player promptly, subject to any legal restrictions on such disclosure.

6. Game Rules

6.1 General

HighSpin Casino offers a wide selection of online casino games, including but not limited to slots, table games, live dealer games, card games, and other gaming products. All games available on the platform are provided in accordance with these Terms and Conditions, as well as any specific rules applicable to individual games.

6.2 Game-Specific Rules

Each game available on HighSpin Casino is governed by its own set of rules, which are accessible within the game interface or the game information section. It is your responsibility to familiarise yourself with the specific rules, paytables, return-to-player (RTP) rates, and betting limits applicable to any game before you begin to play. The Company accepts no liability for any loss arising from a player’s failure to understand the rules of a particular game.

6.3 Game Integrity and Random Number Generation

All games offered by HighSpin Casino utilise certified Random Number Generator (RNG) technology to ensure that all game outcomes are fair, random, and unpredictable. The RNG systems used by our game providers are regularly tested and certified by independent auditing bodies to ensure compliance with applicable standards of fairness and integrity.

6.4 Technical Malfunctions

In the event of a technical malfunction, system error, software failure, or any other fault that affects the outcome of a game or the display of information on the platform, HighSpin Casino reserves the right to void the affected game round(s) and refund any wagers placed in connection with the malfunction. The Company shall not be liable for any losses incurred as a result of technical malfunctions. Any apparent winnings generated as a result of a technical error shall be considered void and will not be paid out.

6.5 Disconnections During Gameplay

HighSpin Casino shall not be responsible for any disruptions to your gaming experience caused by internet connectivity issues, equipment failures, or any other circumstances outside of the Company’s control. If a disconnection occurs during a game, the game will generally resume from the point of interruption upon reconnection, subject to the rules of the specific game in question. In the event that a game cannot be resumed, the Company will seek to resolve the matter in a fair and equitable manner.

6.6 Betting Limits

Minimum and maximum betting limits apply to all games offered on the HighSpin Casino platform. These limits are displayed within the game interface and are subject to change at the Company’s discretion. Players are required to adhere to the applicable betting limits at all times.

6.7 Game Availability

The availability of specific games on HighSpin Casino may vary by jurisdiction, device type, or platform configuration. Certain games may be restricted or unavailable in particular regions due to licensing, regulatory, or technical requirements. HighSpin Casino reserves the right to withdraw, suspend, or modify any game at any time without prior notice.

6.8 Play for Real Money

All gameplay conducted with real money on HighSpin Casino is final and binding, subject to these Terms and the rules of the applicable game. Players should exercise caution and ensure they are comfortable with the stakes and risks involved before committing real funds to any game.

6.9 Responsible Use of Games

We are committed to the promotion of responsible gambling and encourage all players to approach gaming as a form of entertainment rather than a means of generating income. If you feel that your gambling is becoming problematic, please make use of the responsible gambling tools available on our platform, including deposit limits, session limits, loss limits, and self-exclusion options. Further information and support is available from organisations such as GamCare (www.gamcare.org.uk) and BeGambleAware (www.begambleaware.org).

7. Limitation of Liability

7.1 General Limitation

To the fullest extent permitted by applicable law, HighSpin Casino, COSTA MATRIX GROUP LLC, and their respective directors, officers, employees, agents, affiliates, licensors, and service providers shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with your access to, use of, or inability to use the HighSpin Casino platform, services, or content.

7.2 No Guarantee of Winnings

HighSpin Casino makes no representation, warranty, or guarantee that you will win any amount of money as a result of using the platform. Gambling inherently involves risk, and there is always the possibility of financial loss. The Company shall not be held liable for any financial losses incurred by players during the course of their gaming activities.

7.3 Third-Party Services

The platform may rely on or integrate with third-party services, software providers, payment processors, and other external systems. HighSpin Casino does not accept liability for any failures, errors, delays, or losses arising from the actions or omissions of third-party service providers. Any disputes relating to third-party services should be directed to the relevant service provider.

7.4 System Availability

HighSpin Casino does not warrant that the platform will be available at all times, uninterrupted, or free from errors or technical faults. The Company reserves the right to suspend, modify, or discontinue the platform or any part of its services at any time for maintenance, upgrades, security purposes, or any other reason, without incurring liability to players.

7.5 Accuracy of Information

While HighSpin Casino endeavours to ensure that all information displayed on the platform is accurate and up to date, we do not warrant the completeness or accuracy of any content. Any errors or inaccuracies in game information, odds, paytables, or promotional details will be corrected where identified, but the Company shall not be liable for any loss resulting from reliance on inaccurate information.

7.6 Cap on Liability

Without prejudice to the foregoing, in the event that the Company is found to be liable to a player for any reason whatsoever, the maximum aggregate liability of the Company to that player in respect of any single claim or series of related claims shall not exceed the total amount deposited by the player in the twelve (12) month period immediately preceding the event giving rise to the claim.

7.7 No Exclusion of Statutory Rights

Nothing in these Terms and Conditions shall exclude or limit any liability that cannot be excluded or limited by applicable law, including liability for death or personal injury caused by negligence, liability for fraudulent misrepresentation, or any other liability that cannot be lawfully excluded.

7.8 Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay is caused by circumstances beyond the Company’s reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, government action, cyberattacks, telecommunications failures, or any other force majeure event.

8. Player Accounts

8.1 Account Registration

To access the full range of services offered by HighSpin Casino, including the ability to deposit funds and participate in real money gameplay, you must register an account on the platform. Account registration is free of charge. During the registration process, you will be required to provide certain personal information, including but not limited to your full name, date of birth, residential address, email address, and contact telephone number.

8.2 Accuracy of Information

You are required to provide accurate, complete, and truthful information during the registration process and at all times thereafter. You must ensure that your account details are kept up to date and reflect your current personal circumstances. If any of your registration details change, you must update your account information promptly by logging in to your account settings or contacting our customer support team at [email protected].

Providing false, misleading, or incomplete information is a serious breach of these Terms and Conditions and may result in the immediate suspension or permanent closure of your account, the forfeiture of any balances or winnings, and the reporting of your activities to relevant authorities where required by law.

8.3 Account Security

You are solely responsible for maintaining the confidentiality and security of your account login credentials, including your username and password. You must not share your login details with any third party, and you must take all reasonable steps to prevent unauthorised access to your account.

HighSpin Casino strongly recommends that you use a strong and unique password for your account and that you change your password regularly. If you suspect that your account has been accessed without your authorisation or that your login credentials have been compromised, you must notify us immediately at [email protected] and change your password without delay.

The Company shall not be liable for any losses resulting from the unauthorised use of your account where such use was made possible by your failure to maintain adequate security of your login credentials.

8.4 One Account Per Player

As set out in Section 3.3, each individual is permitted to hold only one registered account on HighSpin Casino. Should the Company identify the existence of duplicate accounts, all accounts beyond the first verified account will be closed, and any bonuses, winnings, or funds associated with the duplicate accounts may be voided or withheld pending investigation.

8.5 Account Verification

HighSpin Casino operates a robust Know Your Customer (KYC) verification process in accordance with applicable anti-money laundering regulations and responsible gambling obligations. You may be required to provide documentary evidence to verify your identity, age, address, and source of funds at any time, including at the time of registration, prior to processing a withdrawal, or at any other point deemed necessary by the Company.

Failure to provide the requested documentation within a reasonable timeframe may result in the suspension of your account and the withholding of withdrawals until verification is complete. Further details of our KYC requirements are set out in Section 9 of these Terms.

8.6 Account Closure

You may close your account at any time by contacting our customer support team at [email protected]. Prior to closing your account, you should ensure that any pending withdrawals have been processed and that your account balance has been withdrawn in full. Any remaining balance at the time of account closure will be refunded to you using your most recently used withdrawal method, provided that all verification requirements have been satisfied.

HighSpin Casino reserves the right to close any player account at its sole discretion, including in circumstances where:

• A player has breached any provision of these Terms and Conditions;
• Fraudulent, suspicious, or abusive activity is identified on the account;
• A player has provided false or misleading information;
• The Company is required to do so by applicable law or regulatory instruction;
• The player is found to be ineligible to use the platform under the eligibility criteria set out in Section 3.

8.7 Inactive Accounts

Accounts that have been inactive for a specified period may be classified as dormant. Please refer to Section 12 of these Terms for full details of our Dormant Accounts policy.

9. Anti-Fraud and KYC Policy

9.1 Commitment to Compliance

HighSpin Casino is committed to preventing fraud, money laundering, and other financial crimes. We maintain a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) programme designed to verify the identity of our players, protect the integrity of our platform, and ensure compliance with all applicable legal and regulatory requirements.

9.2 Know Your Customer (KYC) Requirements

As part of our KYC process, we may require you to submit documentation to verify your identity, age, address, and the source of your funds or wealth. The documents typically requested include, but are not limited to:

• Proof of Identity: A valid government-issued photo identification document, such as a passport, national identity card, or driving licence;
• Proof of Address: A recent utility bill, bank statement, or other official correspondence clearly showing your name and current residential address, dated within the last three months;
• Proof of Payment Method: Evidence that you are the legitimate holder of any payment method used to deposit or withdraw funds, such as a photograph or screenshot of your bank card (with sensitive digits obscured) or a bank statement;
• Source of Funds/Wealth: Documentation supporting the origin of funds used for gambling, which may include payslips, bank statements, tax returns, or other relevant financial records.

9.3 Timing of Verification

HighSpin Casino may request verification documentation at any stage, including:

• Upon registration;
• Prior to processing any withdrawal request;
• When deposit thresholds or transaction volumes trigger enhanced due diligence requirements;
• At any other time deemed necessary by the Company in accordance with its AML and KYC obligations.

Your account may be temporarily restricted or suspended until all requested documentation has been received and assessed to the satisfaction of the Company. Withdrawals will not be processed until KYC verification is complete.

9.4 Anti-Fraud Measures

HighSpin Casino employs a range of technical and procedural measures to detect, prevent, and investigate fraudulent activity on the platform. Fraudulent activity includes, but is not limited to:

• Use of stolen, cloned, or unauthorised payment methods;
• Creation of multiple accounts to exploit bonuses or promotions;
• Collusion with other players or abuse of game mechanics;
• Manipulation of game software or circumvention of platform security;
• Use of bots, automated software, or artificial intelligence tools to conduct gameplay;
• Providing false or forged documentation;
• Any other conduct intended to defraud the Company or other players.

9.5 Consequences of Fraud

If HighSpin Casino suspects or determines that fraudulent activity has occurred, the Company reserves the right to:

• Immediately suspend or permanently close the relevant account(s);
• Withhold or forfeit any balances, bonuses, or winnings associated with the account(s);
• Recover any funds that were paid out as a result of fraudulent activity;
• Report the matter to relevant law enforcement authorities, regulatory bodies, or financial institutions;
• Take any other legal action deemed appropriate by the Company.

9.6 Data Sharing

For the purposes of conducting identity verification and fraud prevention checks, HighSpin Casino may share your personal information with third-party identity verification providers, credit reference agencies, law enforcement bodies, and regulatory authorities as required by applicable law. Please refer to our Privacy Policy for further details on how your personal data is processed and protected.

9.7 Player Cooperation

Players are required to cooperate fully with any verification or investigation request made by HighSpin Casino. Failure or refusal to provide requested documentation or information within a reasonable timeframe may result in the restriction, suspension, or permanent closure of your account.

10. Deposits

10.1 Making a Deposit

To participate in real money gameplay on HighSpin Casino, you must first deposit funds into your player account. Deposits can be made via the cashier section of your account, which is accessible after logging in. A range of payment methods is available, including but not limited to debit cards, bank transfers, and other electronic payment solutions. The available payment methods may vary depending on your country of residence.

10.2 Minimum and Maximum Deposit Amounts

Minimum and maximum deposit limits apply to each payment method and are displayed within the cashier section of your account. HighSpin Casino reserves the right to amend deposit limits at any time and without prior notice. Players may also set their own personal deposit limits as part of our responsible gambling tools, which are available within your account settings.

10.3 Deposit Processing

Deposits made via approved payment methods are generally credited to your HighSpin Casino account promptly, subject to the processing times of the relevant payment provider. In certain circumstances, deposits may be subject to additional processing time due to verification requirements, payment provider delays, or other factors outside of the Company’s control. HighSpin Casino shall not be liable for any delays in the crediting of deposits caused by third-party payment providers.

10.4 Accepted Payment Methods

HighSpin Casino accepts deposits via a range of payment methods, which are subject to change from time to time. Only payment methods registered in your own name will be accepted. The use of payment methods belonging to third parties is strictly prohibited and may result in the suspension of your account and the withholding of any associated funds.

In line with UK responsible gambling requirements, credit card deposits are not accepted on HighSpin Casino. Players may only use debit cards or other permitted payment methods to fund their accounts.

10.5 Failed or Declined Deposits

If a deposit attempt is unsuccessful, the funds will not be credited to your account. HighSpin Casino shall not be responsible for any charges imposed by your payment provider in connection with a failed or declined transaction. If you experience persistent difficulties with deposits, please contact our customer support team at [email protected] for assistance.