Responsible Gambling

General

At HighSpin, we are firmly committed to promoting responsible gambling and ensuring that our platform remains a safe, enjoyable, and controlled environment for all of our players. Gambling should always be approached as a form of entertainment, and we want every player to be able to enjoy our services in a positive and responsible manner.

However, we recognise that for a certain percentage of people, gambling can become difficult to control. Problem gambling can have serious consequences for individuals and their families, and we take our duty of care very seriously. Before you begin playing, it is important to acknowledge that gambling should never be viewed as a source of income, a means of recovering financial losses, or a solution to personal problems.

We strongly encourage all players to keep track of both the time and money they spend on our platform. If you feel that you are beginning to spend more than you can comfortably afford, or if gambling is starting to interfere with your daily life, relationships, or financial wellbeing, we urge you to take immediate steps to address this. HighSpin Casino offers a range of tools to help you manage your gambling activity, and a number of trusted independent organisations are available to provide confidential support and guidance.

If you have any concerns or require assistance at any time, please do not hesitate to contact our customer support team at [email protected].

Personal Limits

To assist you in gambling responsibly, HighSpin Casino provides a comprehensive Personal Limits feature. These tools allow you to set boundaries on your gambling activity in a way that suits your personal circumstances. You can set limits on the amount you deposit, the amount you lose, the amount you wager, or on your overall account activity. This functionality can be accessed directly within your account under the “Personal Limits” section.

Limits can be amended at any time. Please note that a decrease in any limit will take effect immediately, whereas an increase to an existing limit will only take effect after email confirmation and once the previous limit of the same type has expired. This approach is designed to help prevent impulsive decisions and ensure that any changes to your limits are considered and deliberate.

If you require further information or assistance regarding Personal Limits, please contact our support team at [email protected].

The following Personal Limits are available on HighSpin Casino:

Deposit Limit Set a cap on the total amount you can deposit into your account over a defined period — daily, weekly, or monthly. This tool helps you to maintain control over your overall gambling expenditure.

Loss Limit Set a maximum amount that you are willing to lose over a defined period — daily, weekly, or monthly. Please note that this limit is calculated based on your initial deposit amount, not on any winnings attributed to that deposit. For example, if you deposit £50, set a Loss Limit of £10, and subsequently win £1,000, you may still lose more than £10 of your £1,000 balance, as the Loss Limit applies to the original deposited amount rather than to any accumulated winnings.

Wager Limit Set a restriction on the total amount you can wager over a defined period — daily, weekly, or monthly. This helps you to manage the overall volume of your betting activity.

Cooling-Off Period Set a Cooling-Off Period for a defined length of time. Whilst this period is active, you will be unable to make any deposits to your account and will be excluded from all promotional offers and bonus communications. You will, however, retain the ability to withdraw any remaining funds during this period. The Cooling-Off Period is applied to your account immediately upon activation. Once the period expires, your account will automatically be reactivated.

Self-Exclusion Limit Set a Self-Exclusion Period for a defined length of time. Upon activation, your player account will be immediately disabled, and you will be excluded from all promotional offers and bonus communications for the duration of the exclusion period. During this time, you will not be able to make deposits or withdraw funds from within your account. Once the exclusion period expires, your account will automatically be reactivated. If you require assistance with withdrawing a remaining balance during a self-exclusion period, please refer to the Self-Exclusion by Request section below.

Session Limit Set a restriction on the amount of time you spend gambling in a single session. This limit takes effect instantly upon activation. Once you reach your set session time, you will be automatically logged out of your account. Session limits can be set for any duration between 6 and 1,000,000 minutes.

Self-Exclusion by Request

In addition to the self-exclusion tool available within your account settings, you may also request a self-exclusion directly by contacting our support team at [email protected]. You can request to be excluded from HighSpin Casino for a definite or indefinite period of time, and our team will take all necessary measures to block your access to your account and ensure that you no longer receive any promotional materials or marketing communications from us.

Please be aware of the following important points regarding self-exclusion:

• If you are self-excluded, you will not be able to log into your account or initiate a withdrawal of any remaining balance through the standard account interface.
• If you have a remaining balance at the time of your self-exclusion and wish to withdraw it, please contact our support team directly at [email protected]. Our team will contact you within a reasonable timeframe to provide information on the withdrawal process and to assist you in retrieving your funds.
• Please note that active self-exclusion does not exempt you from our identity verification procedures. If the casino requires verification in order to process a withdrawal of funds, you will still be required to complete the necessary KYC checks before any funds can be released.
• Any funds remaining on your balance will be paid out in accordance with the casino’s standard withdrawal limits and procedures.

We take self-exclusion requests seriously and will act on them promptly. If you feel that you need to take a break from gambling, please do not hesitate to reach out to us. We are here to support you.

National Self-Exclusion Schemes

In addition to the self-exclusion tools available directly through HighSpin Casino, players in the United Kingdom may also register for national self-exclusion schemes designed to restrict access to multiple gambling operators simultaneously.

GamStop is the UK’s national online self-exclusion scheme, which allows you to self-exclude from all online gambling companies licensed in Great Britain in one simple step. You can register at www.gamstop.co.uk.

We strongly encourage any player who is experiencing difficulties with their gambling to consider registering with GamStop in addition to using the tools available on our platform.

External Help and Support

If you are concerned about your gambling habits, or those of someone you know, a number of trusted independent organisations are available to provide free, confidential advice, support, and counselling. We encourage you to reach out to any of the following:

• GamCare The leading provider of information, advice, and support for anyone affected by problem gambling in the UK. Available 24 hours a day, 7 days a week. Website: www.gamcare.org.uk National Gambling Helpline: 0808 8020 133
• BeGambleAware An independent charity providing information and support to help people make informed decisions about their gambling. Website: www.begambleaware.org
• Gamblers Anonymous A fellowship of men and women who share their experience, strength, and hope to help each other recover from problem gambling. Website: www.gamblersanonymous.org.uk
• Gambling Therapy A global online service offering free practical advice and emotional support to anyone affected by problem gambling. Website: www.gamblingtherapy.org
• Gordon Moody Provides intensive therapeutic support for people who are severely affected by problem gambling, including residential treatment programmes. Website: www.gordonmoody.org.uk

You do not need to be in crisis to seek help. Reaching out early can make a significant difference, and all of the above services are non-judgemental and entirely confidential.

Protection of Minors

HighSpin Casino operates a strict policy against underage gambling. We only accept players who are aged 18 years or over, and we employ all available technical and procedural measures to prevent minors from registering an account or accessing our services.

We reserve the right to request proof of age from any player at any time. If a player is found to be under the legal gambling age, access to the platform will be denied immediately, the account will be closed, and any associated funds will be handled in accordance with our Terms and Conditions.

Whilst we take all reasonable steps to prevent underage access, we understand that the open nature of the internet means that determined individuals may still attempt to circumvent our controls. We therefore strongly encourage parents and guardians to take an active role in preventing minors from accessing online gambling websites.

A range of parental control and internet filtering software is available to help restrict access to gambling content. We recommend exploring the following tools:

• GamBlock® Software designed to block access to gambling websites across multiple devices. Website: www.gamblock.com
• Net Nanny A comprehensive parental control solution that filters inappropriate content and monitors online activity. Website: www.netnanny.com
• Cyber Patrol Internet filtering software that helps parents manage and restrict their children’s online activity. Website: www.cyberpatrol.com
• Solid Oak Software (CYBERsitter) A parental control tool providing content filtering and monitoring for safer internet use. Website: www.solidoak.com

We are committed to maintaining a safe gambling environment for all, and the protection of young people is a priority we take with the utmost seriousness.

Our Commitment to Responsible Gambling

HighSpin Casino is dedicated to continuously improving our responsible gambling practices. Our team is trained to identify signs of potential problem gambling and to respond with care and sensitivity. We monitor player behaviour for indicators of at-risk activity and may proactively reach out to players who appear to be experiencing difficulties.

We believe that responsible gambling is a shared responsibility — between the operator, the player, and the wider community. If you have any questions about our responsible gambling measures, wish to activate any of the tools described above, or simply want to talk to someone about your gambling activity, please contact our customer support team at any time:

📧 [email protected]

We are here to help.